WIN Gallup International is the leading association in market research and polling and is made up of the 80
Mystery shopping
Mystery shopping is a technique used to measure quality of service or compliance by collecting specific information about products and services. The mystery shopper performs tasks based on a scenario such as buying a product, asking for information about the services provided; registering complaints ... At the end of the mystery visit, the mystery shopper make a detailed report on his experience in the place visited.
Target has already completed several Mystery Shopping studies for clients in the banking and telecom sectors.
It is the World Organization of professional in market researches.
A supervisor is in charge of field surveyors’ monitoring. He is checking compliance of interviews achieved in line with given instructions.
A DUO (or Dyade) is a small group meeting composed of one moderator and two respondents.
A database is a structured and organized computer container allowing to store a great amount of information in order to make its exploitation easier (adding,
An Input mask is a communication interface between user and database.
Group of persons representing a target people (young people, professionals…) regularly interviewed for surveys and/or market researches (their opinions, atti
The fact of extracting results from untreated data, gathering them and presenting as graphics and tables with percentages.










